On September 9, 2024, an Auchenflower resident reported an incident with Australia Post‘s express delivery service. The customer, who wishes to remain anonymous, captured video footage of an Australia Post delivery van passing his house without stopping to deliver an express parcel.
The incident occurred just before 11:30 am. The footage shows the white Australia Post van slowing down near the customer’s house, with the driver briefly holding a phone out the window, apparently to photograph the letterbox, before driving away without attempting delivery.
The Auchenflower resident had paid for express delivery of air conditioner parts. He reported being at home at the time of the incident, caring for his children. Despite being present, he received a notification stating he wasn’t home during the delivery attempt.
This prompted the customer to file a complaint with Australia Post. He expressed frustration at being unable to receive his express delivery as planned and had to collect the parcel himself on Wednesday from the Toowong Business Centre.
Australia Post conducted an investigation into the incident through the Pinkenba Parcel Delivery Centre. They confirmed that the issue had been addressed with the staff member involved, and that measures were taken to prevent similar occurrences.
Australia Post charges between $14.45 and $31.35 for express postage, depending on parcel size. In response to this event, an Australia Post spokeswoman acknowledged that the incident fell short of their expected standards for driver contractors and apologised to the customer.
Published 11-September-2024
